Frequently Asked Questions
Everything you need to know about shopping with pawheels
What is the average shipping time for my order?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply visit our returns portal, print your prepaid shipping label, and drop the package at any authorized carrier location.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I ensure I am ordering the right size?
Each product page features a detailed 'Size Guide' with specific measurements in both inches and centimeters. We recommend measuring a similar garment you already own for the best comparison.
Are your materials sustainably sourced?
At pawheels, we prioritize ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.
Can I track my order once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.